01
Tacit knowledge.
How decisions really get made. Where judgment really sits. It lives in your best people’s heads, and in the hand-offs between them, none of it encoded. Every licence you bought is reading the org chart instead.
Building new organisational architectures for the AI transition
Nobody wrote down how you lead.
Every function in your company is being redesigned for AI. Except the one that runs them all: management. That gap is the missing middle.
missing middle
We build it with you: your leadership team, frontier AI, one real piece of management work, live, in a day. First we write down how you actually work. Then we rebuild it, together, so AI can finally act on it.
↓ What it looks like when a leadership team
meets its unwritten organisation
meets its unwritten organisation
E.01
I expected an AI bootcamp. What Marcus and his team actually did was use AI to show my team how we really work: the handovers, the assumptions, the places we quietly route around. Weeks on, we are still applying it every day. It was never about the tools, it was about seeing our own organisation clearly enough to change it. That is the leadership work now.Dr. Christof Kortz · VP Scouting & Programmes, E.ON Group Innovation
Zone 02 / The missing middle
You run two organisations.
The formal one you wrote down, and the informal one that actually gets the work done. AI only knows the first. In between sits everything your company runs on, and nobody built it. Three gaps:
02
Organisational shadow.
Nobody skipped the writing by accident. This is the organisational shadow: the people and the politics. Ambiguity protects options, positions and peace. That is why this is leadership work with your team in the room, not a documentation project you can delegate.
03
Learning loop.
Every AI pilot reveals something true about how your company actually works. Without a learning loop, none of it is captured, every pilot starts from zero, and nothing compounds.
We build the missing middle: it matters more than any model or vendor you will ever pick.
Zone 03 / The suite
One hour. One day. One quarter.
We demonstrate for free. We intervene for a fee.
See itFree
One hour
You, then your team · two calls
A private one to one first, on the problem that keeps coming back. Then a short session with your team, dropped into a regular meeting, showing what is currently possible at the frontier.
You leave with:
- Your missing middle, seen for the first time
- Your team’s first real look at frontier AI, not Copilot
- A shared appetite for the 1-Day, built on trust, not a pitch
An hour is enough to know what you have been missing.
Experience itFour figures
One day
Your leadership team · one value stream
Rebuild one real piece of management work, live, with frontier AI: the board paper, the investment decision, the steering meeting.
You leave with:
- Workflows redesigned, first MVPs, a backlog of use cases
- The start of your business case
- A team that has felt what AI does to its own judgment, and knows what building this will take
A day is enough to change what your team believes.
Build itFive figures
One quarter
Your team · a three-day Residency
A three-day Residency, wrapped in three months of embedding.
You leave with:
- Your backlog built, the unwritten written down
- A learning loop that compounds: what you build keeps working long after we leave
- A living Org Mirror: AI shows your organisation as a political system, an ecosystem, a system in flux (and others), so you see why problems keep recurring and where to intervene
A quarter is enough to lay the first bricks of the missing middle.
Start by starting. You cannot compound what you never began.
Zone 04 / Who we work with
Our clients are challengers.
They’d rather shape what’s coming than have it happen to them.
- They know the next challenger in their market will be AI-native: leaner, flatter, faster. The race that matters runs between incumbents: who closes the gap first.
- They know Copilot is where the race starts, not where it is won. They are done talking about frontier AI and want their hands on it.
- They treat this as a complex change process: 80% people, 20% tools. And they lead it themselves, with or without AI in their title.
See your leadership team in that?
Zone 05 / The elephant in the room
AI is coming for the management function.
Every market leader in history rationalised waiting, and every one was being sensible, right up until it was too late. This time the dilemma is not aimed at your product or your factory. It is aimed at how you manage.
The work below you keeps accelerating. The management system does not. It still runs on the Monday jour fixe, the hundred-slide deck, the meeting about the meeting.
That system was built for a different era, when talking was how knowledge moved through an organisation. AI moves it now. The talking is in the way, and it has a price.
The Talking TaxLIVE INSTRUMENT
Run both numbers.
Thirty seconds. Uncomfortable on purpose.
Your team
€384,000
talking about the work, not doing it
The shadow
€5,400,000
the rest of the org pays, waiting
That number doesn’t go away on its own. It renews every year, for as long as the work stays unwritten.
You cannot slide-deck your way out of this one. You have to rebuild the work.
Zone 06 / Who we are
Builders, not consultants.
Organisations will look fundamentally different within five to ten years: flatter, faster, part human, part agentic, with judgment where the hierarchy used to be. We build for that future with our clients, rather than watch it arrive.
Designing for it is CEO work: strategy, governance, culture and people in one discipline. It cannot be delegated two levels down to a box in any of your functions.
We come from twenty-five years of systemic organisational development inside Europe’s largest corporations. And we never hand over a drawing and leave: we stay and build it with you, in the room, on your real work, until your team can build without us.
Marcus Druen · André Cramer · Brittney Bean
Zone 07 / Contact
Bring the problem that keeps coming back.
Every leader has one. It keeps coming back because its cause lives in the part of the organisation nobody wrote down.
The 1-Day is four figures. The three-month Build is five.
We build it with you.
Bring us a problemThe Brief: the thinking behind all of this, to read or share with your team →